Return window
Eligible products can be requested for return within 7 days after receipt. Items should be unused, complete and in original packaging.
Politica di reso
Standard di servizio KOVOVO
Politica di reso
This return policy explains when an order can be returned, how to submit evidence and how refunds are handled.
Ultimo aggiornamento2026-06-20
KOVOVOValido per acquirenti, venditori e servizi della piattaforma
Return process
Open the order, select the product, enter the reason, upload clear proof if required and wait for seller or platform confirmation.
Refund handling
Approved refunds are returned to the original payment method or account balance after the returned product is checked.
Non-returnable items
Customized goods, opened hygiene-sensitive goods, digital goods, user-damaged goods and final-sale items may not support returns.
Return support
For wrong, damaged, missing or mismatched goods, keep the order number and photos and contact KOVOVO support.
Fair review
KOVOVO may review buyer and seller evidence to keep return handling fair and prevent abuse.
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